Frequently asked questions

We're based in Oakland, California and serve the entire San Francisco Bay Area. When you request service, include your city or ZIP code so we can confirm coverage for your location.

Yes. Jerónimo Plumbing is available 24 hours a day, 7 days a week, so you can call us about a plumbing concern any day, at any time. Calling is the fastest way to reach us about an urgent issue.

Call (510) 258-3252, text, email, or use the chat on our site. Tell us your name, a phone number, your city or ZIP code, and a short description of what's happening. We'll follow up to confirm details and next steps.

Stay safe first. Don't enter a flooded area with electrical equipment or touch energized appliances. If you can safely reach your main water shutoff, turn off the water. Then call us at (510) 258-3252 and describe what you see.

Common signs include damp stains on ceilings, walls, or cabinets, the sound of water running when nothing is on, a water bill that rises without a change in your usage, musty odors, or low pressure at a fixture. Any of these is a good reason to ask for an assessment.

A small leak can damage cabinets, flooring, and walls over time, and raise your water bill. It's worth having any leak checked before it gets worse. Describe what you see and where it is, and we can talk through next steps.

Clear the area under the sink so you can see the source if it's safe. If you can safely reach the shutoff valve for that fixture, turn it off. Put a bucket or towel under the leak if it helps, then call us and describe what you see and when it started.

Helpful details include a short description of the symptom, when it started, the location in your home, your city or ZIP code, and any photos if it's safe to take them. See our guide on what to send a plumber for a full checklist.

After we receive your request, we talk through the issue and your location with you and agree on next steps. A visit is confirmed when we schedule it together.

No. We don't promise guaranteed emergency dispatch, arrival times, or immediate availability. For an urgent concern, please call us directly at (510) 258-3252.

We offer general plumbing help and leak repair. Describe your situation and where you need service, and we'll let you know whether and how we can help.